Statement of Work Performance
Performance Word Statement
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D-TAP The Drug Test Awareness Program, accept all responsibility and accountability to provide the best quality, value and client experience satisfaction. D-TAP provide all necessary documentations, plan and ensures excellent performance. Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. The Performance Work Statement Below provides Milestones and Task Dependent activities for a Cost Loaded (pricing charged based on level of activity and costs associated with the milestone) Cost Price Analysis to support the Firm Fixed Price.
- PROPOSAL OUTLINE
- Determine CLIENT Designated Employer Representative (DER) Point of contact
- Consults with Government contracting officials, managers, DER and technical personnel to fully define, interpret, and implement organizational requirements
- Thorough Review of Solicitation/Proposal
- Analyzes Responsibility and Task of solicitation
- Identification of the support team
- Identify partners/staff to participate in the proposal project
- Prepare detailed reports, client files, written reports, etc.; documents all information obtained from client
- Delivery of document via fax, email or mail
- Assurance of document quality and signature
- Analyzes all document for accuracy assurance
- Profile/account set-up acquisition partner
- Assurance profile set-up acquisition
- Maintaining accurate backup files
- Time management analyst
- Confidentiality of documents
- Preparations of other arrangement appropriate to agreement
- Re-insurance of DER … confidential results consultation or acquisition
- Point of contact POC to answer and resolve all issues
- Monitors and reports on work accomplishments, and cost and labor hour status.
- Drug Test Collector Specialist Based on US DOT 49 CFR Part 40
- Background Screening Specialist Consultant
- PROGRESS DRAFT
- Investigates reported problems/issues and initiates actions to provide expedient resolution
- Complete Outline of Client profile
- Attend status of progress meeting
- Coordinate, Receive, Respond, Review Questions with/from internal resources
- Effectively communication by both parties
- Resolves and Respond to DER/Client questions
- Prepare teaming or other type of appropriate agreement applicable
- Assure support, expertise and guidance as needed
- Analyze efficiency of progress to meet and exceed expectation
- Customized form to Designated Employer Representative acquisition
- Verification of confidentiality on Client profile/account
- FINAL DRAFT
- Comply with all proposal guidelines and requirements
- Appoint a POC for Designated Employer Representative (DER)
- Verification of Client profile/account set-up
- Create workflow for Client profile
- Provide Technical support on profile as needed
- Review service experience monthly
- Create an editable form for additional service if needed
- Provide emergency point of contact POC
- Provide additional support via search or screening
- Maintain effective communication between POC and DER
- Collaboration to exceed expectations internally
- QUALITY ASSURANCE REVIEW
- Analyze documents for deficiencies based on communication or technical support
- Assurance of proficiency and due professional care
- Analyze all proposal agreement (Sub, Team, JV, Partner, etc)
- Review Outline of client profile for additional or missing data
- Document analyst of account set-up assurance
- Assess based on Evaluation Factors and Performance Work Statement and QASP
- Communicating results based on standard agreement
- FINAL/CLIENT ACCOUNT PROFILE SUBMISSION
- In any event of discrepancy, Client must inform vender immediately to provide acceptable quality levels of standards or service. In addition, Client will have 24/7 search ability to maintain the highest level AQLs.
- Vender methodology to monitor performance through Client feedback, monthly performance assessment, effective communication to resolve issues and concerns and recommendation for improve efficiency and/ effectiveness if applicable.
ASSUMPTIONS: That CLIENT will provide the following:
- Provides all necessary information and support
- Approves and sign additional data if required
- Obtain adequate data to run search or screen prospective
- Client will collaborate with vender to manage all task related to the project
- Coordinates internal resources activities (subcontractors, partners, SME’s internal staff, etc)
- Maintain confidentiality of prospective consulting results
- Receive signed agreements from all prospective (Disclosure & Release Form)
- Policy in place to comply with screening perspective (Drug Free Workplace Policy)
- Gather appendix resources
| ROLL | PROPOSAL MANAGER PROCESS
PROPOSAL LABOR CATEGORIES AND DESCRIPTIONS |
| CLIENT | § Provides all necessary information and support
§ Approves and sign additional resources if required § Obtain adequate data to run perspective search or screening § Client will collaborate with vender to manage all task related to the project § Coordinates internal resource activity ( Subcontractor, Partners, SME’s internal staff, etc) § Maintain confidentiality of perspective consulting results § Receive signed agreements from all prospective (Disclosure & Release Form) § Gather appendix resources |
| PROJECT-SERVICE ASSESSMENT MANAGER
|
§ Ultimate Responsibility and Accountability for Project completion. And, attend statue meeting
§ Accountability to maintain AQLs § Consults with Government contracting officials, managers, DER and technical personnel to fully define, interpret, and implement organizational requirements § Analyzes the proposal requirement § Plan, organize, coordinates, and assure overall activities of programs and projects. § Identify partners to participate in the proposal project § Collaborate with Service Assessment Assistant (SAA) to identify each partner’s level of effort for the projects. § Provides technical direction and management outlook to ensure that all efforts conform to the terms and conditions of the contract and individual orders. § Thorough Review of Proposal Project § Investigates reported problems/issues and initiates actions to provide expedient resolution § Assurance of document quality and signature § Assure confidentiality of all documents § Performs internal planning and provides support, expertise, guidance and management structure for tracking progress of assigned work. § Serving as primary point of contact to assigned program offices and Agencies providing advisory services and assistance in the area of personnel management. § Report all confidentiality result to Designated Employer Representative (DER) § Assurance of proficiency and due professional care § Drug Test Collector and Instructor Specialist Based on US DOT 49 CFR Part 40 Training Guidelines. |
| SERVISE ASSESSMENT ASSISTANT (SAA) | § Prepares detailed reports, client files, written reports, etc.; documents all information obtained from client.
§ Receive and prepare reports, bulletins, correspondence, forms and other documentation; review, process, and/or maintain files and logs as needed. § Provides Operations/Technical Support § Gather, distribute and review pertinent background Screening documents; and attend statue meeting § Monitors and reports on work accomplishments, and cost and labor hour status § Background Screening Account Specialist § Implement Methodology and Approach Workflows § Collaborate with Project Service Assessment Manager to identifying each partner’s level of effort for projects § Perform specialized, technical work functions associated with background screening and drug testing § Analyzes documents for accuracy assurance |
| ADMINISTRATIVE COORDINATOR | § Coordinates all activity between resources (subcontractors, teaming partners, SME’s internal staff, etc).
§ Scanning documents, maintain files which includes creating, sorting, retrieving, and reviewing files; creating file labels and folders. § Preparing files for shipment to various locations, filling records and forms in accordance with instructions. § Preparing address labels and addressing envelopes packages and boxes; maintaining logs of correspondence received and sent. § Receive signed agreements from partners § Prepare mail for shipment via DHL, FedEx or other means such as USPS; receiving, inventorying, and distributing correspondence, forms records, and reports in accordance with instructions § Provide photocopies, collating materials, and sending and receiving facsimiles and/or emails; checks accuracy of spelling and grammar, while maintaining effective communication between Project Service Assessment Manger and Service Assessment Assistant. § Gather appendix material and attend statue meeting § Plans and performs research, development, integration & other assignments in a specific technical area. § Maintain accurate backup file |
| DRUG TEST CONSULTANT ACCOUNT SPECIALIST /TECHNICAL SUPPORT | § Direct and coordinated all activities to account acquisition
§ Comply with proposal guidance § Provides Expert guidance and insight into specific Drug Screening agreements § Completion of Client/Profile Account Set-Up for Pre-Employment Drug Screening § Provide account verification statue § Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation § Identifying deficiencies and making document requests to the assigned Officers/Clients to obtain items missing from official personnel records § Provide updated rules and modifications based on DOT government regulations § Maintain accurate backup files |
| DRUG TEST CONSULTANT
BACKGROUND SCREENING ACCOUNT SPCIALIST /TECHINAL SUPPORT |
§ Provide Expect guidance and insight into specific Background Screening account
§ Identifying deficiencies and making document requests to the assigned Officers/Clients to obtain items missing from official personnel records § Completion of Client Profile/Account Se-Up for Pre-Employment Background Screening § Providing account verifications statue § Provide editing support if applicable § Maintain accurate backup files § Comply with proposal guidance |
| ADMINISTARTOR
EDITOR
|
§ Check for missing data
§ Check for completion of data prior to transport § Check Grammar and Syntax and Spell Check |
| ILLUSTRATOR | § Creates workflows, Plan, organize and coordinate |
| QUALITY ASSURANCE | § Assess based on Evaluation Factors and Performance Work Statement and QASP requirements.
§ Analyze Responsiveness § Monthly Performance Assessment § CLIENT feedback § Investigates reported problems and initiates actions to provide expedient resolution § Ensure Relevance and compatibility |